Preface Acknowledgments About the Author Chapter 1: Radical Brokenness and Better Conversations Chapter 2: The Better Conversations Beliefs Chapter 3: Listening With Empathy Chapter 4: Fostering Dialogue Chapter 5: Asking Better Questions Chapter 6: Connecting Chapter 7: Finding Common Ground Chapter 8: Redirecting Toxic Words and Emotions Chapter 9: Building Trust References Study Participants Index
This book will help you communicate clearly, help you learn, help you connect, help you be better. At the heart of its innovation is the belief that we can "self-coach" ourselves to become better communicators.